I have ordered sun glass and is happend confusing in the shipping and I am waiting for my refund for so long now
Hello Mohamed K., thank you for your review. As per our conversation DHL was in need of your passport or identity card in order to delivery the order to you. This was a security procedure adopted by DHL in UK.
The refund has been issued to your account once the carrier shipped the item back to us as per your request. We are sorry you had to wait but this was a special handling case.
Thank you
Free Shipping for orders over 159€. We ship worldwide, with the exception of Russia and Brazil. A shipment usually takes around 2 working days in Europe and 5 working days worldwide.
Please note: due to recent changes in U.S. customs policies, shipments to the United States may experience delays of up to 2 weeks. We apologize for the inconvenience and appreciate your understanding.
If for any reason you are not satisfied with the product, you can return it within 15 days of delivery. Please contact our customer service.
Due to the closure of Israeli airspace, DHL Express has temporarily suspended all international shipments to and from Israel.
We are actively monitoring the situation and will resume international shipping as soon as conditions allow. Thank you for your understanding
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