Customer Service



If you’d like to place an order, please select the products you’d like to purchase, as well as the product size, then add items to your cart by clicking on “Buy”. You can find all your selected products by clicking on “Bag” in the top right corner of the screen. Please make sure that the items in your cart are in the desired style, color and size before proceeding with the purchase.

When you’re ready to complete the order, please click on “Checkout” and select your preferred “Checkout Method”. Once you’ve filled in the requested information, you will be redirected to the Paypal website to complete the payment. You can either pay through your Paypal account (if you have one), or pay with your credit or debit card.

After you’ve completed the order, you will receive a confirmation email that your order has been placed. An order is completed only after the payment has been processed and you’ve received the order confirmation email. Please note that by placing items in your cart without completing the order, you are not reserving the products, and these could be purchased by other users in the meantime. If you’d like to secure the desired product,please complete the order as soon as possible.
After completing the order, you will receive a confirmation email informing you that your order has been accepted. The email will also contain further information about the dispatch time, the essential characteristics of the purchased products, including a detailed breakdown of the price paid for each product, and delivery costs and details. Please not that orders are processed and shipped from Monday to Friday.

Please make sure you provide the right delivery address before confirming your order. If you’d like to change the delivery address or in case you need help with amending your order, please contact us at with 24 hours.

If delivery details are missing or are incomplete, you will be contacted by our Customer Service.

If you’d like to cancel an order, please contact us at with 24 hours. At that point, you can ask for a refund as well. For more information about refunds and changes please read our Withdrawal and Return Policy.

By submitting an order, you accept our Terms & Conditions, as well as agree to comply with all other policies contained on our website.


Please note that all prices are subject to changes. Please be aware that listed product prices may not include taxes, depending on the country of destination.

Any changes will be outlined in the order confirmation email, including the shipping costs and applicable taxes depending on the country of destination.
We take the best possible care to make our website secure.
All payments on our website, including credit and debit card transactions, are processed through Paypal, a secure online payment gateway that encrypts your card details in a secure host environment.

If you have any concerns about the security of our website, please do not hesitate to get in touch with us.


We aim to deliver our products within 4 working days from the purchase date. Unfortunately, occasionally you might experience delivery delays due to carrier issues or unforeseen circumstances related to the specific country of destination.
These might include national holidays, strikes, or other events due to extraordinary conditions. In this case, we might be forced to postpone or cancel deliveries. We apologize for any inconvenience this may cause.

Shipments inside the European Community take about 2/3 working days from the shipment date; shipments to the rest of the world take about 4/5 working days from
the shipment date. Please note, we ship worldwide except for Brazil and Russia.
Please note that a signature is required upon delivery. Before signing, we highly recommend inspecting the package for any signs of damage or other problems. In that case, please report all issues immediately to the carrier. Unfortunately, we may not be able to issue refunds for claims (for example empty packages) that are not reported immediately to the carrier.

Please keep your delivery receipt in case of any future issues with your delivery. For further information, please get in touch with us at



You can cancel your order and request a refund within 24 hours emailing at

You can return the order with shipping costs at your expense within 14 days. Once the item is received and checked, you will receive a refund and then, you can order a new item. In order to receive the return authorization, please use our Returns form and follow the instructions.

After the return has been confirmed by our Customer Service, you should send us back the products within 14 days. Unfortunately, we do not offer free returns. Please note that all products must be returned undamaged, in their original packaging and with all the accessories present at the time of purchase. If the products are not returned to us in their original conditions, you will liable for any damage to the products. Please make sure you return all the items in their original state in order to avoid any charges. The refund will be issued on the payment method you used during the checkout upon the quality check process of the returned item by our team. This process may take until 7 business days according to your bank or credit card provider.

If you’d like to return an order, please use our Returns form and follow the instructions.

When preparing the package, please make sure to place the products in their original box, to include all accessories and information material, and to attach a copy of the return acceptance email. Please place the original box in a protective carton package suitable for shipping. This will ensure that the products are returned in their original state and avoid incurring any charges for potential damage.

Once the products are received, we will refund your order. If there are any issues with your return, you will be contacted by our team. If the package gets lost or is delayed, we may have to withhold the reimbursement until we receive confirmation that the products have been received. The order will be refunded using the same means of payment as your original purchase. For any questions about returns, please get in touch with our Customer Service at