PRODUCTS
WHERE ARE YOUR PRODUCTS MADE?
Every RSF frame is entirely made in Italy, our glasses are produced by some of the world’s best eyewear manufacturers, known for their expertise in production techniques, finishings, materials and detailing.
ARE ALL THE FRAMES 100% UV PROTECTION?
Sunglasses are meant to protect your eyes from UV radiation and potentially harmful glare. All of the RETROSUPERFUTURE sun lenses protect 100% from UV rays, and are labeled by category in darkness rating from 0 to 4. Click here if you want to read more.
SIZE GUIDE AND FIT SUGGESTIONS
We encourage choosing the frame according to your personal style, you may check the measurements on each item’s description section or by clicking here for the size guide.
IS THE FIT OF THE FRAME ADJUSTABLE?
All Retrosuperfuture® glasses can be shaped to fit your individual needs. The temples of all Retrosuperfuture® frames have a metallic core, that can be easily adjusted to fit your specific need. Metallic frames can be adapted to individual needs by tightening or widening the silicon nose pads. If your glasses tend to slide out of place, the screws on pad arms can be tightened with a small screwdriver. To find the perfect fit, the silicon pads can be pushed further apart or closer by using the thumb and index finger. All of the above adjustments can be made by your nearest optometrist. Please note that Retrosuperfuture® is not liable for any damage caused during this process.
Every RSF frame is entirely made in Italy, our glasses are produced by some of the world’s best eyewear manufacturers, known for their expertise in production techniques, finishings, materials and detailing.
ARE ALL THE FRAMES 100% UV PROTECTION?
Sunglasses are meant to protect your eyes from UV radiation and potentially harmful glare. All of the RETROSUPERFUTURE sun lenses protect 100% from UV rays, and are labeled by category in darkness rating from 0 to 4. Click here if you want to read more.
SIZE GUIDE AND FIT SUGGESTIONSWe encourage choosing the frame according to your personal style, you may check the measurements on each item’s description section or by clicking here for the size guide.
IS THE FIT OF THE FRAME ADJUSTABLE?
All Retrosuperfuture® glasses can be shaped to fit your individual needs. The temples of all Retrosuperfuture® frames have a metallic core, that can be easily adjusted to fit your specific need. Metallic frames can be adapted to individual needs by tightening or widening the silicon nose pads. If your glasses tend to slide out of place, the screws on pad arms can be tightened with a small screwdriver. To find the perfect fit, the silicon pads can be pushed further apart or closer by using the thumb and index finger. All of the above adjustments can be made by your nearest optometrist. Please note that Retrosuperfuture® is not liable for any damage caused during this process.
MY ACETATE FRAME LOOKS CROOKED,
WHAT CAN I DO?
Cellulose acetate is a malleable and moving material that can be modified and shaped through time to fit your size and use. If your glasses tend to slide out of place, hurt your ears or are crooked, they may be adjusted to best fit your needs. We suggest you bring the frames to an optical store that has the tools and experience, if this is not possible you may gently do it at home. Be careful as acetate may break if not heated up enough or if handled with too much energy. Retrosuperfuture is not liable for any damage this may cause. If you decide to do this on your own, you can heat up the acetate and carefully mould the earpiece with your thumb. Otherwise, you may bring your eyeglasses to an optical store, most of them are happy to make these adjustments for free. For your convenience find your nearest RSF optical store here (https://retrosuperfuture.com/pages/store-locator)
HOW DO I KNOW IF THE PRODUCTS ARE MALE OR FEMALE?
All of our products are designed as genderless.
MAY I TRY ON THE FRAMES?
You may try our eyewear at any Retrosuperfuture flagship store, or at one of our authorized resellers all over the world that will be welcome to have you in their stores. Please check your nearest reseller through our store locator https://retrosuperfuture.com/pages/store-locator
IF A FRAME IS SOLD OUT, WILL IT BE RE-ORDERED?
If the product is planned to be restocked you may click the ‘’email me when available’’ button in the item section, enter you e-mail to be notified as soon as the frame is back in stock (please, make sure that the frame you are looking for is not in our archive section)
WHY SHOULD I SUBSCRIBE TO THE NEWSLETTER?
You should subscribe if you wish to receive updates about new release, special promos, events, and notifications on when your favorite frame is back in stock. You simply need to activate the button -email me when available- on the item description section. Also, if you are a new subscriber, you will receive 10 euros off your first purchase.
IS IT POSSIBLE TO PURCHASE CORRECTIVE LENSES?
This service is exclusively available at our flagship store in Los Angeles.
In addition, you may bring your frames at your nearest RETROSUPERFUTURE reseller (link https://retrosuperfuture.com/pages/store-locator) for your prescription lenses.
IS IT POSSIBLE TO PURCHASE THE CASE?
The case is not sold separately or given additionally.
I MADE A PURCHASE OUTSIDE OF YOUR WEBSITE, HOW DO II KNOW IF THE PRODUCT IS AUTHENTIC?
You may check the authenticity of your product on our website, all of our products feature a unique code engraved on the left temple, just paste that number on our website to check if the product is RSF authentic.
Cellulose acetate is a malleable and moving material that can be modified and shaped through time to fit your size and use. If your glasses tend to slide out of place, hurt your ears or are crooked, they may be adjusted to best fit your needs. We suggest you bring the frames to an optical store that has the tools and experience, if this is not possible you may gently do it at home. Be careful as acetate may break if not heated up enough or if handled with too much energy. Retrosuperfuture is not liable for any damage this may cause. If you decide to do this on your own, you can heat up the acetate and carefully mould the earpiece with your thumb. Otherwise, you may bring your eyeglasses to an optical store, most of them are happy to make these adjustments for free. For your convenience find your nearest RSF optical store here (https://retrosuperfuture.com/pages/store-locator)
HOW DO I KNOW IF THE PRODUCTS ARE MALE OR FEMALE?
All of our products are designed as genderless.
MAY I TRY ON THE FRAMES?
You may try our eyewear at any Retrosuperfuture flagship store, or at one of our authorized resellers all over the world that will be welcome to have you in their stores. Please check your nearest reseller through our store locator https://retrosuperfuture.com/pages/store-locator
IF A FRAME IS SOLD OUT, WILL IT BE RE-ORDERED?
If the product is planned to be restocked you may click the ‘’email me when available’’ button in the item section, enter you e-mail to be notified as soon as the frame is back in stock (please, make sure that the frame you are looking for is not in our archive section)
WHY SHOULD I SUBSCRIBE TO THE NEWSLETTER?
You should subscribe if you wish to receive updates about new release, special promos, events, and notifications on when your favorite frame is back in stock. You simply need to activate the button -email me when available- on the item description section. Also, if you are a new subscriber, you will receive 10 euros off your first purchase.
IS IT POSSIBLE TO PURCHASE CORRECTIVE LENSES?
This service is exclusively available at our flagship store in Los Angeles.
In addition, you may bring your frames at your nearest RETROSUPERFUTURE reseller (link https://retrosuperfuture.com/pages/store-locator) for your prescription lenses.
IS IT POSSIBLE TO PURCHASE THE CASE?
The case is not sold separately or given additionally.
I MADE A PURCHASE OUTSIDE OF YOUR WEBSITE, HOW DO II KNOW IF THE PRODUCT IS AUTHENTIC?
You may check the authenticity of your product on our website, all of our products feature a unique code engraved on the left temple, just paste that number on our website to check if the product is RSF authentic.
ORDERING ONLINE
MAY I REVISE OR AMEND THE DETAILS
OF MY ORDER?
Yes, you may change your mind or amend your details within 24 hours from the purchase date, contact our Customer Service at support@retrosuperfuture.com
MAY I RESERVE AN ITEM?
We do not offer the reserve items service.
Yes, you may change your mind or amend your details within 24 hours from the purchase date, contact our Customer Service at support@retrosuperfuture.com
MAY I RESERVE AN ITEM?
We do not offer the reserve items service.
WHAT PACKAGING WILL MY GOODS TO BE
DELIVERED IN?
You will receive your order in a generic external shipping box to avoid any thefts. Inside, you will find the RETROSUPERFUTURE signature box and case.
You will receive your order in a generic external shipping box to avoid any thefts. Inside, you will find the RETROSUPERFUTURE signature box and case.
DELIVERY
HOW CAN I TRACK MY ORDER?
As soon as your order is processed by the warehouse, you will receive an email containing your tracking number.
HOW LONG DOES A SHIPMENT TAKE?
We ship in 2/3 business days in EU and 5 business days worldwide. Please note, we ship worldwide except for Brazil and Russia. Moreover, we do not ship to PO boxes.
HOW MUCH ARE SHIPPING COSTS?
Shipment is 10 euros for orders below 159 euros, free shipment for orders of 159 euros and above.
As soon as your order is processed by the warehouse, you will receive an email containing your tracking number.
HOW LONG DOES A SHIPMENT TAKE?
We ship in 2/3 business days in EU and 5 business days worldwide. Please note, we ship worldwide except for Brazil and Russia. Moreover, we do not ship to PO boxes.
HOW MUCH ARE SHIPPING COSTS?
Shipment is 10 euros for orders below 159 euros, free shipment for orders of 159 euros and above.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal, and all the major credit\debit cards. All payments on our website are processed and secured through Paypal, a getaway that encrypts your card details in a safe host environment.
WHY WAS MY ORDER CANCELED?
If your order has been canceled, the reason might be a misalignment of stock. In that case, please contact us at support@retrosuperfuture.com to get further information.
HOW LONG IS THE GIFT CARD CREDIT VALID FOR?
Gift cards are only valid for 365 calendar days (one year) from the date of purchase. You must use one gift card at a time.
We accept Paypal, and all the major credit\debit cards. All payments on our website are processed and secured through Paypal, a getaway that encrypts your card details in a safe host environment.
WHY WAS MY ORDER CANCELED?
If your order has been canceled, the reason might be a misalignment of stock. In that case, please contact us at support@retrosuperfuture.com to get further information.
HOW LONG IS THE GIFT CARD CREDIT VALID FOR?
Gift cards are only valid for 365 calendar days (one year) from the date of purchase. You must use one gift card at a time.
RETURNS
HOW DO I REQUEST A RETURN?
You simply need to ask for a return authorization here. If you live in Los Angeles you may drop off your return at the flagship store, otherwise, you will need to follow the steps received by email, please note, returns are allowed within 14 days from your purchase and shipment costs are covered by clients. A refund will be issued on the payment method you used during the checkout upon the quality check process of the returned item by our team.
MAY I RETURN AN ITEM TO THE STORE?
If you live or happen to be in Los Angeles, you are welcome to drop off your return at our flagship store:
3531 SUNSET BOULEVARD
90026 Los Angeles CA
P +1 323 906 9188.
Monday - Saturday 11 am - 7 pm.
Sunday 11am - 6pm.
You simply need to ask for a return authorization here. If you live in Los Angeles you may drop off your return at the flagship store, otherwise, you will need to follow the steps received by email, please note, returns are allowed within 14 days from your purchase and shipment costs are covered by clients. A refund will be issued on the payment method you used during the checkout upon the quality check process of the returned item by our team.
MAY I RETURN AN ITEM TO THE STORE?
If you live or happen to be in Los Angeles, you are welcome to drop off your return at our flagship store:
3531 SUNSET BOULEVARD
90026 Los Angeles CA
P +1 323 906 9188.
Monday - Saturday 11 am - 7 pm.
Sunday 11am - 6pm.
HOW DO I GET A REFUND AFTER RETURNING MY
ORDER?
Refunds are typically issued within 7 business days of product inspection. Depending on the processing time of your bank or credit card provider, it may take 7 business days for your refund to appear on your account. You will receive a refund for the payment method used in the original order.
Refunds are typically issued within 7 business days of product inspection. Depending on the processing time of your bank or credit card provider, it may take 7 business days for your refund to appear on your account. You will receive a refund for the payment method used in the original order.
WARRANTY
WHAT DOES RETROSUPERFUTURE’S WARRANTY
COVER?
Retrosuperfuture guarantees to the consumer that the products purchased from the official Retrosuperfuture online and Retrosuperfuture flagship stores comply with the specifications and are free of material defects and workmanship errors for a period of twenty-four (24) months from the date of delivery. This warranty applies only to products which are manufactured by or for Retrosuperfuture as identified by the "RETROSUPERFUTURE®" trademarks, trade name, or logo legally affixed to them, and purchased by consumers from the official Retrosuperfuture Website and Retrosuperfuture flagship stores. Products purchased from other unauthorised channels and from websites such as eBay, Amazon, etc. are not covered by these Terms & Conditions, and any problems that may arise in those cases need to be discussed and settled directly with the vendors from whom the product was purchased. Signs of wear and tear, such as scratches on lenses, will not be considered as product defects, but as events generated by normal use and therefore not covered by warranty.
This warranty does not apply if/to:
- if the product has been subject to improper use, repair, alteration and/or modification not authorized by the brand
- to damages caused by failure to follow the instructions covered in the documentation for the products or other specific instructions from Retrosuperfuture
- if the product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care
- to damages due to any other cause not related to defective design, workmanship and/or materials
This warranty is in addition to your legal rights in relation to products that are faulty or not as described.
Retrosuperfuture guarantees to the consumer that the products purchased from the official Retrosuperfuture online and Retrosuperfuture flagship stores comply with the specifications and are free of material defects and workmanship errors for a period of twenty-four (24) months from the date of delivery. This warranty applies only to products which are manufactured by or for Retrosuperfuture as identified by the "RETROSUPERFUTURE®" trademarks, trade name, or logo legally affixed to them, and purchased by consumers from the official Retrosuperfuture Website and Retrosuperfuture flagship stores. Products purchased from other unauthorised channels and from websites such as eBay, Amazon, etc. are not covered by these Terms & Conditions, and any problems that may arise in those cases need to be discussed and settled directly with the vendors from whom the product was purchased. Signs of wear and tear, such as scratches on lenses, will not be considered as product defects, but as events generated by normal use and therefore not covered by warranty.
This warranty does not apply if/to:
- if the product has been subject to improper use, repair, alteration and/or modification not authorized by the brand
- to damages caused by failure to follow the instructions covered in the documentation for the products or other specific instructions from Retrosuperfuture
- if the product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care
- to damages due to any other cause not related to defective design, workmanship and/or materials
This warranty is in addition to your legal rights in relation to products that are faulty or not as described.
HOW DO I APPLY FOR WARRANTY?
In order to benefit from the warranty under these Terms & Conditions you must provide proof of purchase of the item from Retrosuperfuture's flagship store or retrosuperfuture.com along with one or more photos of the products, showing the alleged. After a preliminary appraisal of the problem, and only where this warranty applies, we can ask you to ship the products back to us, using the delivery service provided by our Customer Services. (To ensure that glasses do not suffer additional damage in transit, you will be asked to pack them in a protective box no larger than 200 x 160 x 100 mm). If these instructions are not followed, we reserve the right to rely solely on the pictures that you sent us before shipping the products back, and we will not be responsible for any further damage caused to the products in transit.
PRODUCTS WITH A VALID WARRANTY
If your complaint is communicated by email at support@retrosuperfuture.com within 24 (twenty-four) months of purchase, and the defect or lack of conformity is recognized by Retrosuperfuture as a defect in materials and/or production.
Once received the parcel, we highly recommend inspecting the product for any signs of damage/defect in materials and/or production. In that case, please report all within 10 (ten) business days to the Customer Service by visiting this page.
Please keep your delivery receipt in case of any future issues with your delivery.
If your complaint is communicated from this page within 24 (twenty-four) months of purchase, and the defect or lack of conformity is recognized by Retrosuperfuture as a defect in materials and/or production, we will provide a new frame.
In order to benefit from the warranty under these Terms & Conditions you must provide proof of purchase of the item from Retrosuperfuture's flagship store or retrosuperfuture.com along with one or more photos of the products, showing the alleged. After a preliminary appraisal of the problem, and only where this warranty applies, we can ask you to ship the products back to us, using the delivery service provided by our Customer Services. (To ensure that glasses do not suffer additional damage in transit, you will be asked to pack them in a protective box no larger than 200 x 160 x 100 mm). If these instructions are not followed, we reserve the right to rely solely on the pictures that you sent us before shipping the products back, and we will not be responsible for any further damage caused to the products in transit.
PRODUCTS WITH A VALID WARRANTY
If your complaint is communicated by email at support@retrosuperfuture.com within 24 (twenty-four) months of purchase, and the defect or lack of conformity is recognized by Retrosuperfuture as a defect in materials and/or production.
Once received the parcel, we highly recommend inspecting the product for any signs of damage/defect in materials and/or production. In that case, please report all within 10 (ten) business days to the Customer Service by visiting this page.
Please keep your delivery receipt in case of any future issues with your delivery.
If your complaint is communicated from this page within 24 (twenty-four) months of purchase, and the defect or lack of conformity is recognized by Retrosuperfuture as a defect in materials and/or production, we will provide a new frame.
EYECARE & MATERIAL
HOW DO I CLEAN MY FRAMES?
All eyewear should be frequently cleaned and stored in their case to preserve their original characteristics and functionality. Your eyewear should be cleaned regularly and thoroughly under running water and dried with a soft microfibre cloth, usually provided with the glasses. We do not recommend wiping the lenses with a cloth while dry, since dust can be abrasive. To preserve the lenses and the frame, never place your glasses upside-down, avoid contact of surfaces with the lenses, and keep them in their case in a dry place when not used. Never leave your glasses under direct sunlight in a non-ventilated space since it will likely cause irreparable damage
All eyewear should be frequently cleaned and stored in their case to preserve their original characteristics and functionality. Your eyewear should be cleaned regularly and thoroughly under running water and dried with a soft microfibre cloth, usually provided with the glasses. We do not recommend wiping the lenses with a cloth while dry, since dust can be abrasive. To preserve the lenses and the frame, never place your glasses upside-down, avoid contact of surfaces with the lenses, and keep them in their case in a dry place when not used. Never leave your glasses under direct sunlight in a non-ventilated space since it will likely cause irreparable damage
WHICH TYPE OF LENSES ARE FEATURED
ON RSF FRAMES?
Most of RETROSUPERFUTURE silhouettes mount lenses made of nylon (polyamide) or CR39 (a plastic polymer). Organic-plastic-lenses are much lighter than glass ones and more resistant to impact, while maintaining a high level of flexibility necessary for easy moulding. All ZEISS lenses used by RETROSUPERFUTURE filter sunlight for wavelengths up to 400nm.
Two of our core products, The Warhol and Unico, have mineral glass lenses. These are made by Barberini in Italy. Tempered through a chemical process at high temperature, all Barberini optical glass lenses are resistant to scratching and abrasions, yet perfectly transparent and shiny. Due to their reduced thickness, Barberini tempered glass lenses are sturdy and comfortable for everyday use.
WHICH MATERIALS DOES RSF USE FOR THE FRAMES?
Each RETROSUPERFUTURE frame can be made entirely of cellulose acetate, entirely of metal, or a combination of the two materials.
Signature RETROSUPERFUTURE acetate frames are made entirely of natural materials obtained from plants-namely cotton and wooden pulp- and are produced in large sheets by leading Italian manufacturers. The malleability and flexibility of the acetate allows it to be easily shaped and moulded, while obtaining peculiar aesthetic finishings and unique nuances. Due to its sturdiness, the cellulose acetate is extremely resistant to ageing, if handled correctly.
Most RETROSUPERFUTURE metallic frames are made from an alloy commonly used in eyewear design - German silver-, while other used materials include monel and bronze. All RETROSUPERFUTURE metallic frames are submitted to galvanization -a process that consists in applying zinc film to protect the metals from rusting, therefore coating the metals in golden, silver, ruthenium finishings, or varnished. Certain parts of our eyewear are made of high-quality steel.
Most of RETROSUPERFUTURE silhouettes mount lenses made of nylon (polyamide) or CR39 (a plastic polymer). Organic-plastic-lenses are much lighter than glass ones and more resistant to impact, while maintaining a high level of flexibility necessary for easy moulding. All ZEISS lenses used by RETROSUPERFUTURE filter sunlight for wavelengths up to 400nm.
Two of our core products, The Warhol and Unico, have mineral glass lenses. These are made by Barberini in Italy. Tempered through a chemical process at high temperature, all Barberini optical glass lenses are resistant to scratching and abrasions, yet perfectly transparent and shiny. Due to their reduced thickness, Barberini tempered glass lenses are sturdy and comfortable for everyday use.
WHICH MATERIALS DOES RSF USE FOR THE FRAMES?
Each RETROSUPERFUTURE frame can be made entirely of cellulose acetate, entirely of metal, or a combination of the two materials.
Signature RETROSUPERFUTURE acetate frames are made entirely of natural materials obtained from plants-namely cotton and wooden pulp- and are produced in large sheets by leading Italian manufacturers. The malleability and flexibility of the acetate allows it to be easily shaped and moulded, while obtaining peculiar aesthetic finishings and unique nuances. Due to its sturdiness, the cellulose acetate is extremely resistant to ageing, if handled correctly.
Most RETROSUPERFUTURE metallic frames are made from an alloy commonly used in eyewear design - German silver-, while other used materials include monel and bronze. All RETROSUPERFUTURE metallic frames are submitted to galvanization -a process that consists in applying zinc film to protect the metals from rusting, therefore coating the metals in golden, silver, ruthenium finishings, or varnished. Certain parts of our eyewear are made of high-quality steel.