Returns & Exchanges
Withdrawal and Return Policy
Our return policy includes the possibility of annulment: you may decide to withdraw from the contract and return all or only a portion of what you have purchased and request a refund; you can withdraw from the contract without giving any reason and without any penalty, by an unequivocal statement (by sending an email to Customer Services at: email@example.com), no later than 15 (fifteen) working days from the day on which you acquire (or a third party other than the carrier and indicated by you acquires, physical possession of the goods). Once we authorize the return of the products, you will have 14 (fourteen) days to ship the products back at your own expense. Customer Services will inform you where to send the goods in order to reduce the time and cost of shipping.
Please note that each product must be returned undamaged, in its original packaging and with all the accessories present at the time of purchase. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In the event that Retrosuperfuture discovers the lack of one or more parts of the goods, the company reserves the right not to accept the returned product, or to charge the cost of the missing parts.
How to Return Goods
To start the return process, you must ensure that you have the purchase order number to hand before contacting Customer Services at firstname.lastname@example.org.
Once approval has been given by Retrosuperfuture to proceed with the return process, you will have to arrange shipment at your own expense; remembering to place the products in their original box, to include all accessories and information material, and to attach a copy of the return acceptance email. To maintain the integrity of the product (and to be able to benefit from the return service), we recommend to pack the original box in a second protective carton suitable for shipping. On receipt of the products, we will examine them carefully to ensure they are undamaged and complete in every part.
Once we have ascertained the integrity of the returned products, we will refound your order using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.