warped frame. submitted a return request on 11/1 and still waiting to hear back(You will receive an email with further information on the next steps after it is reviewed within the next 2-3 business days) it's been way past 3 days and this entire return/defect product/customer service has been retarded. I wish I could give this company -5 stars. I also purchased the Ciccio mustard seed and they came with a tiny bit of what looks like touch up piant on the frame... sooo I didnt bother to return them but when paying roughly 200 you shouldn't be receiving sunglasses that are touched up. lol smh.... unreal.
Hi Ramon, we are sorry that you're unhappy with your frame. Actually we provided you all instructions to start a return process immediately on 1st November, maybe you can check your spam folder. Let us know. Thank you!
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If for any reason you are not satisfied with the product, you can return it within 15 days of delivery. Please contact our customer service.
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