I have ordered sun glass and is happend confusing in the shipping and I am waiting for my refund for so long now
Hello Mohamed K., thank you for your review. As per our conversation DHL was in need of your passport or identity card in order to delivery the order to you. This was a security procedure adopted by DHL in UK.
The refund has been issued to your account once the carrier shipped the item back to us as per your request. We are sorry you had to wait but this was a special handling case.
Thank you
Free shipping on all orders. We ship worldwide, with the exception to Russia and Brazil. A shipment usually takes around 2 working days in Europe and 5 working days worldwide.
If for any reason you are not satisfied with the product, you can return it within 15 days of delivery. Please contact our customer service.
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